Our People & Culture

May, Family Member of a Resident “There is a strong family culture within All Saints Home. My brother and I have made many good friends each time we visit our sister – with the residents, attendants, nurses, and the management team.”
With staff from eight different countries, All Saints Home is a “mini United Nations”. Despite the different nationalities and backgrounds, we share the same dream – to build a Happy Home. We want All Saints Home to be a place filled with love, a home where our residents can celebrate life and live the last lap of their journey with vitality, knowing that they are genuinely cared for by the people around them. With the positive spirit and infectious enthusiasm from our nurses, staff, volunteers, management team and the Board of Directors, we are making big strides towards realising this dream.

360 Care

At All Saints Home, we embrace a 360 CARE culture.

In our respective roles, and in the way we interact, we display Compassion, Assurance, Respect and Excellence that are synonymous with the All Saints Home brand. The display of these core values from everyone at All Saints Home is what makes us unique, as we work together in harmony to be a shining testimony of God’s great love and compassion in eldercare.

  • Compassion

    In our care delivery and engagement with residents, colleagues and stakeholders, we do it with love that comes from our hearts.

  • Assurance

    In the way we operate and in our eldercare delivery, we do it with professionalism, where accountability is of utmost importance.

  • Respect

    In our daily interaction with residents, colleagues and stakeholders, we are respectful and honour their dignity.

  • Excellence

    In all that we do, change is the only constant as we strive to continually raise the bar in our care delivery, operations, and management of finances and human resources.

Testimonials

- Bernadette Mah, Nurse Officer

“I’ve enjoyed nursing from the first day I joined the industry. Over the past 20 years, this passion keeps growing. Seeing happy residents and them feeling good is the greatest reward to me.”

- Bernadette Mah, Nurse Officer
- Phyoe Phyoe Min, Enrolled Nurse

“Some residents are very loving towards nurses. There was a resident who prayed for me everyday when I was preparing for my examination. I am touched.”

- Phyoe Phyoe Min, Enrolled Nurse
- Joyal Onate, Nursing Aide

“If you have the heart and passion to serve the elderly, you will enjoy nursing care. Some of the residents feel abandoned, and I want to fill the gap and provide them with the love that is otherwise lacking.”

- Joyal Onate, Nursing Aide
- Mark Darwin De Vera, Nursing Aide

“The management is sensitive to our needs and recently implemented an eight-hour shift, from 12 hours previously. This gives us more rest and in turn enables us to better look after the residents.”

- Mark Darwin De Vera, Nursing Aide
- Philip Wong, Centre Director

“We first need to plant seeds, and provide a conducive environment before trees can grow. Similarly, the culture of giving and sharing must be firmly planted in our caregivers so that they will be inspired to go beyond their call of duty. To me, life will be more meaningful if we strive to positively impact the lives of one or two residents and family members – everyday.”

- Philip Wong, Centre Director
- Tan Lai Suan, Director, Nursing

“I apply a simple principle in life –treat others the same way you want them to treat you. With this, we will do well as we are the measure/bench mark. This is something I always share with my nurses.”

- Tan Lai Suan, Director, Nursing
- Edmund Quek, Founder of All Saints Volunteers Group

“I have been volunteering with All Saints Home since 2005. Over the years, the home has always remained true to its commitment in providing quality nursing care to the residents.”

- Edmund Quek, Founder of All Saints Volunteers Group
- Kamy Lim, Chairperson of Hougang Home’s Volunteers Group

“All Saints Home is one of the more well-organised nursing homes I have seen. There is accountability to residents and family members.”

- Kamy Lim, Chairperson of Hougang Home’s Volunteers Group
- Rae Kwa, Chairperson of Tampines Home’s Volunteers Group

“The management constantly garners feedback from volunteers to improve the social well-being of residents and keep them happy. The management is also supportive of our volunteering efforts.”

- Rae Kwa, Chairperson of Tampines Home’s Volunteers Group
- Mr Chua Hung Seng, Chairman

“The Board is committed to ensure high standards of care that is affordable and accessible to our residents and clients. The management team and staff can be assured that the Board will always be there to help and support them in every possible way.”

- Mr Chua Hung Seng, Chairman
- Nan Aye Aye Maw, Senior Staff Nurse

“At All Saints Home, everyone is like a family. Be it the management team, staff, residents or family members, there is always mutual respect for one another.”

- Nan Aye Aye Maw, Senior Staff Nurse
- Ma.Methylene Villanueva, Nursing Aide

“Even though my home is in the Philippines, it feels as if I am home away from home due to the strong bonding with some colleagues and residents.”

- Ma.Methylene Villanueva, Nursing Aide
- John Lim, Senior Operations Executive

“The CEO and Centre Directors often roll up their sleeves and work alongside staff to serve the residents. This strong display of servanthood reiterates the home’s commitment in eldercare.”

- John Lim, Senior Operations Executive
- Mirzi Therese F. Taldo, Nursing Aide

“An Ama in Tampines greets me warmly each time we meet. When she was hospitalised, her family member told me she missed my company. Ama hugged me tightly when she was discharged and back at All Saints Home. This act of love and appreciation made my day.”

- Mirzi Therese F. Taldo, Nursing Aide
- Rowell Penaso, Nursing Aide

“Someone tapped me on my shoulder when I was on the MRT one day. Her husband was a resident who passed away a year ago. She recognised me immediately and thanked the nursing team profusely for taking good care of her husband. I am touched that she could recognise me even one year after.”

- Rowell Penaso, Nursing Aide
- Zar Ni Kyaw, Facilities Assistant

“The management walks the ground, listens and attends to feedback. With this positive attitude, along with their efforts to forge stronger bonding with staff and residents, I am confident that all of us will move forward in the same direction.”

- Zar Ni Kyaw, Facilities Assistant
- Kamy Lim, Chairperson of Hougang Home’s Volunteers Group

“When I first started volunteering in 2010, I noticed the nurses could not really reach out to residents due to language barriers. Now, more nurses are conversant in Mandarin and other dialects. They can communicate more effectively and bond better with the elderly. This is a positive step forward.”

- Kamy Lim, Chairperson of Hougang Home’s Volunteers Group
- May, Family Member of a Resident

“There are always changes to improve the environs of the home. The new garden and fish pond at Tampines are excellent.”

- May, Family Member of a Resident
- Richard Quah, Centre Director

“It is very important to walk the ground daily to engage staff, residents and other stakeholders. We need to be open and continually build bridges with them. We need to be genuinely interested to want to make a difference in the lives of our elderly residents – by providing them with the quality and dignity of care”.

- Richard Quah, Centre Director
- Mr Tan Huat Seng, Board Member

“With enlarged operations, from two homes to four, we need to enhance cost efficiency and operate more effectively. The Board has formed an Information Technology Strategy Committee which will explore ways to harness technology to improve overall productivity, and deliver better care to our residents.”

- Mr Tan Huat Seng, Board Member